Title: Report
Author: Roger Clarke

Cloudsourcing Service Outages

References in the IT Media

1 December 2005 to 30 September 2011

Abell J.C. (2008)  'Apple Grants Two More Free MobileMe Months'  Wired, 19 AUgust 2008, at http://www.wired.com/epicenter/2008/08/apple-grants-tw/

Athow D. (2010)  'Gmail Goes Down for Some Users on Halloween'  ITProPortal, 2 November 2009, at http://www.itproportal.com/2009/11/02/gmail-goes-down-some-users-halloween/

Barker C. (2006)  'The new Salesforce approach to outages'  Cnet News, 3 March 2006, at http://news.cnet.com/The-new-Salesforce-approach-to-outages/2100-1011_3-6045570.html

Blodget H. (2011)  'Amazon's Cloud Crash Disaster Permanently Destroyed Many Customers' Data'  Business Insider, 28 April 2011, at http://www.businessinsider.com/amazon-lost-data-2011-4?op=1

Bott E. (2011)  'Google's Blogger outage makes the case against a cloud-only strategy'  ZDNet, 13 May 2011, at http://www.zdnet.com/blog/bott/googles-blogger-outage-makes-the-case-against-a-cloud-only-strategy/3300

Bradley T. (2009)  'Google Outages Damage Cloud Credibility'  Network World, 24 September 2009, at https://www.networkworld.com/news/2009/092409-google-outages-damage-cloud.html

Brodkin J. (2008a)  'More outages hit Amazon's S3 storage service'  Network World, 21 July 2008, at http://www.networkworld.com/news/2008/072108-amazon-outages.html?t51hb

Brodkin J. (2008b) 'Loss of customer data spurs closure of online storage service 'The Linkup' Network World, August 2008 , at http://www.networkworld.com/news/2008/081108-linkup-failure.html

Brodkin J. (2009a)  'Rackspace to issue as much as $3.5M in customer credits after outage'  Network World, 6 July 2009, at http://www.networkworld.com/news/2009/070609-rackspace-outage.html

Brodkin J. (2009b)  'Rackspace cloud suffers third outage since June'  Network World, 3 November 2011, at http://www.networkworld.com/news/2009/110309-rackspace-outage.html

Brodkin J. (2009c)  'Rackspace apologizes for cloud outage, prepares to issue service credits'  Network World, 5 November 2009, at http://www.networkworld.com/news/2009/110509-rackspace-outage-apology.html

Brodkin J. (2011)  'VMware causes second outage while recovering from first'  Network World, 2 May 2011, at http://www.networkworld.com/news/2011/050211-vmware-foundry-outage.html

Brodkin J. (2011b)  'Office 365, Google Docs go down again, could give pause to the cloud-wary'  Ars Technica, 9 September 2011, at http://arstechnica.com/business/news/2011/09/office-365-google-docs-go-down-again-could-give-pause-to-the-cloud-wary.ars

CB (2011)  'Amazon outage described as 'worst in cloud computing history''  Centrebeam, 17 August 2011, at http://www.centerbeam.com/news/Cloud-Computing/Amazon-outage-described-as-worst-in-cloud-computing-history---CBOID84599934-GRPOID50590013/View.aspx

Clark J. (2011)  'AWS cloud accidentally deletes customer data'  ZDNet UK, 10 August 2011, at http://www.zdnet.co.uk/news/cloud/2011/08/10/aws-cloud-accidentally-deletes-customer-data-40093665/

Clarke G. (2009)  'Microsoft's Azure cloud suffers first crash' The Register, 16 March 2009, at http://www.theregister.co.uk/2009/03/16/azure_cloud_crash/

Clarke G. (2010)  'Kafkaesque cloud outage traps Microsoft Hotmailers'  The Register, 5 May 2010, at http://www.theregister.co.uk/2010/05/05/windows_live_hotmail_outage/

Cnet (2008)  'More MobileMe outages, sync problems'  Cnet News, 12 August 2008, at http://reviews.cnet.com/8301-13727_7-10329706-263.html

Dignan L. (2008)  'Gmail outage the latest cloud stumble; Where's the offline synching?'  ZDNet, 12 August 2008, at http://www.zdnet.com/blog/btl/gmail-outage-the-latest-cloud-stumble-wheres-the-offline-synching/9646

Dignan L. (2011)  'Amazon outage ends cloud innocence'  ZDNet, 23 April 2011, at http://www.zdnet.com.au/amazon-outage-ends-cloud-innocence-339313776.htm

Farber D. (2008)  'The cloud of unreliability'  cnet News, 11 August 2008, at http://news.cnet.com/8301-13953_3-10015019-80.html

Farrell N. (2010)  'Red faced Intuit fixes its cloud'  TechEye.net, 18 January 2010, at http://news.techeye.net/business/red-faced-intuit-fixes-its-cloud

Fiveash G. (2008)  'Google says sorry as Gmail plummets out of the cloud'  The Register, 17 October 2008, at http://www.theregister.co.uk/2008/10/17/gmail_downtime_google_says_sorry/

Fiveash K. (2009a)  'Google's email service goes down'  The Register, 24 February 2009, at http://www.theregister.co.uk/2009/02/24/gmail_broken/

Fiveash K. (2009b)  'Google blames Gmail outage on data centre collapse'  The Register, 25 February 2009, at http://www.theregister.co.uk/2009/02/25/google_gmail_data_centre_fail/

Fiveash K. (2009c)  'Google's cloud bursts yet again'  The Register, 10 March 2009, at http://www.theregister.co.uk/2009/03/10/gmail_outage/

Fiveash K. (2009d)  'Microsoft sees no silver lining in Sidekick server snafu'  The Register, 12 October 2009, at http://www.theregister.co.uk/2009/10/12/microsoft_t_mobile_danger_server_outage/

Fiveash K. (2009e) 'T-Mobile takes on patsy role in Microsoft Sidekick fallout'  The Register, 14 October 2009, at http://www.theregister.co.uk/2009/10/14/microsoft_sidekick_t_mobile_danger_fallout/

Fiveash K. (2009f)  'Microsoft's Sidekick restoration turns into farce'  The Register, 19 October 2009, at http://www.theregister.co.uk/2009/10/19/microsoft_danger_sidekick_where_art_thou_data/

Fiveash K. (2009g)  'Microsoft 'restores' Sidekick contacts, sort of'  The Register, 20 October 2009, at http://www.theregister.co.uk/2009/10/20/microsoft_sidekick_contacts_restored/

Fiveash K. (2010a)  'Microsoft hit by cloudy downtime in US'  The Register, 24 August 2010, at http://www.theregister.co.uk/2010/08/24/microsoft_bpos_us_outage/

Fiveash K. (2010b)  'Microsoft hangs head, makes apology for US cloud bust'  The Register, 10 September 2010, at http://www.theregister.co.uk/2010/09/10/microsoft_bpos_apology/

Fiveash K. (2011)  'Microsoft coughs to wobbly Office Live problems', The Register, 9 May 2011, at http://www.theregister.co.uk/2011/05/09/microsoft_office_live_intermittent_access_issues/

Foley M.J. (2011)  'Microsoft: Here's what caused our cloud outage this week'  ZDNet, 19 August 2011, at http://www.zdnet.com/blog/microsoft/microsoft-heres-what-caused-our-cloud-outage-this-week/10381

Fried I. (2009) 'Major outage hits T-Mobile Sidekick users' C-Net News, 6 October 6 2009, at http://news.cnet.com/8301-13860_3-10368709-56.html

Gaudin S. (2011)  'Update: Google Gmail outage leaves thousands of users without e-mail'  COmputerworld, 28 February 2011, at http://www.computerworld.com/s/article/9211798/Update_Google_Gmail_outage_leaves_thousands_of_users_without_e_mail_

Gilbert A. (2005)  'Salesforce outage angers customers'  cnet News, 21 December 2005, at http://news.cnet.com/Salesforce-outage-angers-customers/2100-1012_3-6004625.html

Gilbert A. (2006a)  'Salesforce CEO calls site outages unavoidable'  cnet News, 17 January 2006, at http://news.cnet.com/Salesforce-CEO-calls-site-outages-unavoidable/2100-1012_3-6027912.html

Gilbert A. (2006b)  'Salesforce.com users lament ongoing outages'  cnet News, 31 January 2006, at http://news.cnet.com/Salesforce.com-users-lament-ongoing-outages/2100-1012_3-6033540.html

Gohring N. (2008a)  'Amazon Web Services has another outage'  InfoWorld, 7 April 2008, at http://www.infoworld.com/d/cloud-computing/amazon-web-services-has-another-outage-093

Gohring N. (2008b)  'Google's App Engine breaks down'  InfoWorld, 18 June 2008, at http://www.infoworld.com/d/developer-world/googles-app-engine-breaks-down-503

Goodin D. (2009)  'Salesforce.com outage exposes cloud's dark linings', The Register, 6 January 2009, at http://www.theregister.co.uk/2009/01/06/salesforce_outage/

Google (2011)  'What Happened Wednesday', Google Docs Blog, 10 September 2011, at http://googledocs.blogspot.com/2011/09/what-happened-wednesday.html

Ha P. (2007)  'Quick, Plug The Internet Back In: Major Rackspace Outage'  TechCrunch, 12 November 2007, at http://techcrunch.com/2007/11/12/quick-plug-the-internet-back-in-major-rackspace-outage/

Ha P. (2008)  'Amazon Web Services Goes Down, Takes Many Startup Sites With It'  TechCrunch, 15 February 2008, at http://techcrunch.com/2008/02/15/amazon-web-services-goes-down-takes-many-startup-sites-with-it/

Hachman M. (2010)  'Intuit Restores Downed Sites, SMB Services'  PC Mag, 17 June 2010, at http://www.pcmag.com/article2/0,2817,2365227,00.asp

Hickey A.R. (2010)  'EMC Atmos Online Cloud Down Amid Updates'  CRN, 17 February 2010, at http://www.crn.com/news/storage/222900719/emc-atmos-online-cloud-down-amid-updates.htm

Hickey A.R. (2011a)  'Microsoft Sorry For E-Mail-Killing BPOS Cloud Outages'  CRN, 16 May 2011, at http://www.crn.com/news/cloud/229500636/microsoft-sorry-for-e-mail-killing-bpos-cloud-outages.htm

Hickey A.R. (2011b)  'Another Cloud Outage Strikes Microsoft BPOS, Exchange Online'  CRN, 19 July 2011, at http://www.crn.com/news/cloud/229500636/microsoft-sorry-for-e-mail-killing-bpos-cloud-outages.htm

Hickey A.R. (2011c)  'Microsoft Crediting Customers In Recent BPOS Cloud Outage'  CRN, 11 August 2011, at http://www.crn.com/news/cloud/231400092/microsoft-crediting-customers-in-recent-bpos-cloud-outage.htm

Hopewell L. (2011a)  'Amazon fail shows we were right: AGIMO'  ZDNet Australia, 28 April 2011, at http://www.zdnet.com.au/amazon-fail-shows-we-were-right-agimo-339314009.htm

Hopewell L. (2011b)  'Virtual machines cause Ninefold headache'  ZDNet Australia, 15 August 2011, at http://www.zdnet.com.au/virtual-machines-cause-ninefold-headache-339320404.htm

Jennings R. (2011)  'Google Apps and Gmail outage outrage: Problem NOT resolved'  Computerworld, 1 March 2011, at http://blogs.computerworld.com/17897/google_apps_and_gmail_outage_outrage_problem_resolved

Kaplan J.M. (2009)  'Salesforce.com's Outage: Will It Derail the SaaS Market?'  Seeking Alpha, 11 January 2009, at http://seekingalpha.com/article/114196-salesforce-com-s-outage-will-it-derail-the-saas-market

Kingsley-Hughes A. (2009)  'T-Mobile - All your Sidekick data belongs to ... well, no one ... it's gone!'  ZDNet, 11 October 2009, at http://www.zdnet.com/blog/hardware/t-mobile-all-your-sidekick-data-belongs-to-well-no-one-its-gone/5798

Kolakowski N. (2009)  'Google Outage Shows the Cloud May Not Be Enterprise-Ready'  eWeek, 16 May 2009, at http://www.eweek.com/c/a/Cloud-Computing/Google-Outage-Shows-the-Cloud-May-Not-Be-Enterprise-Ready-243262/

Kolakowski N. (2010)  'Microsoft: Downed Server Caused Windows Live Outage'  eWeek Europe, 18 February 2010, at http://www.eweekeurope.co.uk/news/news-security/microsoft-downed-server-caused-windows-live-outage-3409

Krigsman M. (2008a)  'Apple's MobileMe experiences post-launch pain'  ZDNet, 11 July 2008, at http://www.zdnet.com/blog/projectfailures/apples-mobileme-experiences-post-launch-pain/908

Krigsman M. (2008b)  'Gmail is down'  ZDNet, 11 August 2008, at http://www.zdnet.com/blog/projectfailures/gmail-is-down/969

Leong L. (2011)  'Amazon outage and the auto-immune vulnerabilities of resiliency'  Gartner Blogs, 21 April 2011, at http://blogs.gartner.com/lydia_leong/2011/04/21/amazon-outage-and-the-auto-immune-vulnerabilities-of-resiliency/

Lombardi C. (2006)  'Salesforce.com experiencing outages'  cnet News, 6 April 2006, at http://news.cnet.com/8301-10784_3-6058595-7.html

Malik O. (2009)  'When the Cloud Fails: T-Mobile, Microsoft Lose Sidekick Customer Data'  GigaOM, 10 October 2009, at http://gigaom.com/2009/10/10/when-cloud-fails-t-mobile-microsoft-lose-sidekick-customer-data/

Mellor C. (2009)  'Swissdisk suffers spectacular cloud snafu'  The Register, 10 October 2009, at http://www.theregister.co.uk/2009/10/19/swissdisk_failure/

Metz C. (2008a) 'Engineer accidentally deletes cloud' The Register, 28 August 2008, at http://www.theregister.co.uk/2008/08/28/flexiscale_outage/

Metz C. (2008b)  'Deleted cloud in second fall from sky'  The Register, 30 October 2008, at http://www.theregister.co.uk/2008/10/30/another_flexiscale_outage/

Metz C. (2009a)  'Deleted cloud rebuilds self from scratch'  The Register, 15 May 2009, at http://www.theregister.co.uk/2009/05/15/flexiscale_upgrade/

Metz C. (2009b)  'Lightning strikes Amazon cloud (honest)'  The Register, 12 June 2009, at http://www.theregister.co.uk/2009/06/12/lightning_strikes_amazon_cloud/

Metz C. (2009c)  'Google code cloud in six-hour blinkage'  The Register, 2 July 2009, at http://www.theregister.co.uk/2009/07/02/google_app_engine_fail/

Metz C. (2009d)  'DDoS attack rains down on Amazon cloud'  The Register, 5 October 2009, at http://www.theregister.co.uk/2009/10/05/amazon_bitbucket_outage/

Metz C. (2011a)  'Amazon outage spans clouds 'insulated' from each other'  The Register, 21 April 2011, at http://www.theregister.co.uk/2011/04/21/amazon_web_services_outages_spans_zones/

Metz C. (2011b)  'Amazon cloud still on fritz after 36 hours'  The Register, 22 April 2011, at http://www.theregister.co.uk/2011/04/22/amazon_elastic_compute_cloud_still_experiencing_problems/

Metz C. (2011c)  'Amazon gets 'F' for communication amidst cloud outage'  The Register. 25 April 2011, at http://www.theregister.co.uk/2011/04/25/rightscale_analyses_amazon_outage/

Metz C. (2011d)  'Amazon: Some data won't be recovered after cloud outage'  The Register, 26 April 2011, at http://www.theregister.co.uk/2011/04/26/amazon_says_some_volumes_lost_in_cloud_outage_not_recoverable/

Metz C. (2011e)  'Amazon cloud fell from sky after botched network upgrade'  The Register, 29 April 2011, at http://www.theregister.co.uk/2011/04/29/amazon_ec2_outage_post_mortem/page2.html

Microsoft (2011)  'Follow-up on the Sept 8 service outage'  Windows Live Blog, 20 September 2011, at http://windowsteamblog.com/windows_live/b/windowslive/archive/2011/09/20/follow-up-on-the-sept-8-service-outage.aspx

Miller R. (2007a)  'Amazon EC2 Outage Wipes Out Data'  Data Center Knowledge, 2 October 2007, at Mention:  http://www.theregister.co.uk/2009/06/12/lightning_strikes_amazon_cloud/

Miller R. (2007b)  'Additional Details on Rackspace Outages'  Data Center Knowledge, 13 November 2007, at http://www.datacenterknowledge.com/archives/2007/11/13/additional-details-on-rackspace-outages/

Miller R. (2011a)  'Outage in Dublin Knocks Amazon, Microsoft Data Centers Offline'  Data Center Knowledge, 7 August 2011, at http://www.datacenterknowledge.com/archives/2011/08/07/lightning-in-dublin-knocks-amazon-microsoft-data-centers-offline/

Miller R. (2011b)  'Dublin Utility: Power Outage Not Caused by Lightning Strike'  Data Center Knowledge, 10 August 2011, at http://www.datacenterknowledge.com/archives/2011/08/10/dublin-utility-power-outage-not-caused-by-lightning-strike/

Modine A. (2008)  'Web startups crumble under Amazon S3 outage'  The Register, 15 Feb 2008, at http://www.theregister.co.uk/2008/02/15/amazon_s3_outage_feb_2008/

Musil S. (2011)  'Amazon cloud outage downs Netflix, Quora'  cnet News, 8 August 2011, at http://news.cnet.com/8301-1023_3-20089866-93/amazon-cloud-outage-downs-netflix-quora/

Neal D.. (2011)  'Microsoft restores missing Hotmail emails'  v3.co.uk, 4 January 2011, at http://www.v3.co.uk/v3-uk/news/2010585/microsoft-restores-missing-hotmail-emails

Needleman R. (2008)  'Gmail is down, Twitter sizzling with the news'  cnet News, 11 August 2008, at http://news.cnet.com/8301-17939_109-10014389-2.html

Needleman R. (2011)  'Google Docs suffers 30-minute outage'  cnet News, 7 September 2011, at http://news.cnet.com/8301-17939_109-20102953-2/google-docs-suffers-30-minute-outage/

Patton S. (2006)  'Salesforce.com Outages Raise IT Concerns'  CIO, 10 February 2006, at http://www.cio.com/article/17634/Salesforce.com_Outages_Raise_IT_Concerns

Prince B. (2009) 'Amazon EC2 Used as Botnet Command and Control' eWeek Security Watch, 11 December 2009, at http://securitywatch.eweek.com/botnets/amazon_ec2_used_as_botnet_command_and_control.html

Raphael J.R. (2009)  'Gmail Outage Marks Sixth Downtime in Eight Months' PC World, 25 February 2009, at http://www.pcworld.com/article/160153/gmail_outage_marks_sixth_downtime_in_eight_months.html

Schonfeld E. (2008)  'Amazon Web Services Gets Another Hiccup'  TechCrunch, 7 April 2008, at http://techcrunch.com/2008/04/07/amazon-web-services-gets-another-hiccup/

Shankland S. (2008)  'Google App Engine suffers outages'  cnet News, 17 June 2008, at http://news.cnet.com/8301-10784_3-9971025-7.html

Siegler M.G. (2009a)  'Google App Engine Stalled Out For About 6 Hours Today' TechCrunch, 2 July 2009, at http://techcrunch.com/2009/07/02/google-app-engine-broken-for-4-hours-and-counting/

Siegler M.G. (2009b)  'Rackspace Goes Down. Again. Takes The Internet With It. Again.'  Tech Crunch, 18 December 2009, at http://techcrunch.com/2009/12/18/rackspace-down/

Siegler M.G. (2011)  'Down Goes The Internet… Again. Amazon EC2 Outage Takes Down Foursquare, Instagram, Quora, Reddit, Etc'  TechCrunch, 8 August 2011, at http://techcrunch.com/2011/08/08/amazon-ec2-outage/

Tay L. & Crozier R. (2011)  'Microsoft Office365, Hotmail blacks out'  itNews, 9 September 2011, at http://www.itnews.com.au/News/271521,microsoft-office365-hotmail-blacks-out.aspx

Toto S. (2009)  'Someone Needs To Stop Tripping Over The Power Cord At Rackspace'  TechCrunch, 7 July 2009, at http://techcrunch.com/2009/07/07/someone-needs-to-stop-tripping-over-the-power-cord-at-rackspace/

TR (2011) 'Amazon cloud sinks, smothers Web 2.0 darlings'  The Register, 21 April 2011, at http://www.theregister.co.uk/2011/04/21/amazon_cloud_probs/

Tung L. (2010)  'Microsoft sorry for US cloud coverage'  itnews, 10 September 2010, at http://www.itnews.com.au/News/231626,microsoft-sorry-for-us-cloud-coverage.aspx

Tung L. (2011a)  'Microsoft's Exchange cloud stumbles'  itnews, 16 May 2011, at http://www.itnews.com.au/News/257513,microsofts-exchange-cloud-stumbles.aspx

Tung L. (2011b)  'Microsoft Exchange cloud goes down again'  itnews, 24 June 2011, at http://www.itnews.com.au/News/261586,microsoft-exchange-cloud-goes-down-again.aspx

Tung L. (2011c)  'DIY Office 365 migration faces certain outage'  itnews, 9 August 2011, at http://www.itnews.com.au/News/266215,diy-office-365-migration-faces-certain-outage.aspx

Tung L. (2011d)  'Amazon's botched backup causes cloud chaos'  itnews, 17 August 2011, at http://www.itnews.com.au/News/267086,amazons-botched-backup-causes-cloud-chaos.aspx

Wailgum T. (2009)  'Salesforce.com Nailed for Downtime: But Your In-House CRM and ERP Record May Be Worse'  CIO, 13 January 2011, at http://blogs.cio.com/thomas_wailgum/salesforce_com_nailed_for_downtime_but_your_in_house_crm_and_erp_record_may_be_worse

Whiting R. (2010)  'Intuit Services Outage Draws Angry Comments From SMBs'  CRN, 17 June 2010, at http://www.crn.com/news/applications-os/225700462/intuit-services-outage-draws-angry-comments-from-smbs.htm?itc=refresh

Winterford B. (2011a)  'Growing pains: Amazon EC2 suffers huge outage'  itnews, 27 April 2011, at http://www.itnews.com.au/News/255549,growing-pains-amazon-ec2-suffers-huge-outage.aspx/0

Winterford B. (2011b)  'Opinion: Time for Amazon to pay up over outage'  itnews, 28 April 2011, at http://www.itnews.com.au/News/255786,opinion-time-for-amazon-to-pay-up-over-outage.aspx

Winterford B. (2011c)  'Comment: Microsoft still uncertain on root cause of outage'  itNews, 13 September 2011, at http://www.itnews.com.au/News/271835,is-microsofts-office365-vulnerable.aspx